SMS FAQ

Common questions about the SMS service.

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How do I set up SMS?

See the SMS Messaging guide for complete setup steps.

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Can recipients reply to messages?

No. SMS is one-way only. If you need a response, include a phone number or email in your message.

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What should I use SMS for?

• Notify parents of absences, tardiness, or discipline issues

• Announce schedule or room changes

• Broadcast school closures or emergency information

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Who can send SMS?

Only staff with the Send SMS & Email role. Administrators assign this in user permissions.

SMS role permission.

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How much do credits cost?

Prices vary by destination country and package size. See the SMS purchase page for current pricing.