Reset Password

Recover from a forgotten administrator password.

• Forgot your password and can't sign in? This is your last resort

• ⚠️ Warning: You have to delete everything and start fresh

• Read the whole page before you start

⚠️ Warning: This permanently deletes all your eSkool data, including the backups stored on this computer.

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How to Reset

1. Close eSkool completely.

2. Find the data folder: Open File Explorer and paste this into the address bar: %LOCALAPPDATA%\Packages\eSkoolEducationTech.eSkoolEU_75fjjy8fce41g\LocalCache\Local\.data (if eSkool was installed outside the Microsoft Store, use %LOCALAPPDATA%\.data instead). You may need to show hidden files.

   

   Data folder location.
3. Delete the App folder. This permanently removes your database, its backups, and all your data.

4. Restart eSkool. It starts like a new install. Create a new administrator account.

Restoring a backup file later? A backup brings back all the accounts it contains, with the passwords they had when the backup was made. See Backup & Restore.